Shipping policy
- Processing time — how long it takes to prepare an order before it ships (e.g., 1-3 business days)
- Shipping methods & carriers — what options you offer (standard, express, etc.) and which carriers you use
- Estimated delivery times — domestic vs. international timeframes
- Shipping costs — your rates, and whether you offer free shipping over a certain order value
- International shipping — which countries you ship to, and any notes on customs, duties, or import taxes that the customer is responsible for
- Order tracking — whether customers receive tracking info and how to use it
- Lost or delayed packages — what customers should do if their order doesn't arrive